1. Introduction
VitaProCollagenBoost ("we," "us," or "our") operates the website vitaprocollagenboost.com (the "Site"). This Privacy Policy explains how we collect, use, and protect personal information from visitors and customers in the United States. By using the Site, you agree to the practices described below.
2. Information We Collect
a. When You Make a Purchase
When you place an order, we collect the information necessary to process and fulfill it, including:
- Full name
- Shipping and billing address
- Email address
- Phone number (if provided)
- Payment information (processed securely through our third-party payment processor; we do not store full credit card numbers on our servers)
- Order history and product preferences
b. When You Use Our AI Chatbot
When you interact with our AI-powered chatbot, we collect the email address you provide (if any), the content of your messages and queries, and session metadata such as timestamps and basic technical information needed to operate the chat.
Confidentiality: You are welcome to share information with the chatbot to help us assist you, including health-related details. We treat any information you share as confidential and will not sell, rent, or disclose it to third parties except as described in this Privacy Policy. The chatbot provides general product information and is not a substitute for professional medical advice.
c. Automatically Collected Information
Like most websites, our Site may automatically collect limited technical data through cookies and similar technologies, such as IP address, browser type, device type, and pages viewed. This is used to operate and improve the Site.
3. How We Use Your Information
- Process, fulfill, and ship your orders
- Send order confirmations, shipping updates, and customer service communications
- Respond to inquiries submitted through the AI chatbot or customer support
- Improve our products, website, and chatbot performance
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
We do not sell your personal information.
4. How We Share Your Information
We share personal information only with trusted third parties who help us operate our business, including payment processors, shipping and fulfillment providers, email service providers, AI chatbot service providers, hosting and analytics providers, and law enforcement when required by law. These providers are contractually obligated to protect your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to keep your shopping cart functional, remember preferences, analyze site traffic, and improve user experience. You can control cookies through your browser settings, though disabling them may affect Site functionality.
6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encryption of payment data in transit. However, no method of transmission or storage is 100% secure.
7. Data Retention
We retain customer information for as long as necessary to fulfill orders, provide customer service, comply with legal and tax obligations, and resolve disputes. Chatbot conversation data is retained for a limited period to improve service quality and then deleted or anonymized.
8. Your Rights
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. California residents have additional rights under the CCPA, including the right to know what categories of personal information we collect, the right to request deletion, and the right to non-discrimination. We do not sell personal information.
9. Children's Privacy
Our Site and products are not directed at children under 18, and we do not knowingly collect personal information from minors.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent revision. Material changes will be posted prominently on the Site.